Britannia Industries and Chakkiri Royal Bakery, located in Varakkara, were directed by the Thrissur District Consumer Dispute Redressal Forum to pay a sum of Rs 60,000 as compensation and penalty. This ruling was made due to their sale of biscuit packages that were found to be underweight.
George Thattil, a resident of Varakkara, bought two packets of ‘Britannia Nutri Choice Thin Arrow Root Biscuits’ from Chakkiri Royal Bakery on December 4, 2019, for Rs 40.
However, when George weighed the packets, he found that they weighed 268 g and 249 g instead of the advertised 300 g.
George filed a complaint with the Legal Metrology office, which confirmed the difference in weight compared to the declared weight of the package. The office noted that the shortage of over 52g from the declared 300g net quantity indicated significant unjust enrichment for the producers.
This is especially concerning considering the high production volume that manufacturers typically achieve per hour or day.
The office ordered the Controller of Legal Metrology, Kerala, to take necessary actions to ensure compliance with the net quantity regulations for the specific packaged commodity. This is to protect the rights of consumers.
The company and bakery were ordered to collectively pay Rs 50,000 as compensation for the consumer’s financial loss, along with an extra Rs 10,000 for expenses.
Additionally, they were instructed to pay 9% annual interest from the date of the complaint until the full amount is paid.
Date : 18 May 2023 Time : 10 AM to 05 PM Faculty : Asmita Thaokar (FSSAI National Level Resource Person)
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